WAWF Support Services

Rejected Cost Vouchers & Delayed Payments? You Need WAWF Help!

One of the more critical steps in Government Contracting---and probably the most important to your business---is getting paid!  Unfortunately, working within the Wide Area Work Flow system can be difficult, painstaking, and confusing (and the WAWF HelpDesk may not always have an answer, as many defense contractors come to realize). Getting paid requires a proper invoice and other documentation be submitted to the proper authority at the agency you are dealing with (as applicable per the contract).  Any deviation from the precisely defined format or process can result in rejections and costly delays in payment.  

If your business is having trouble submitting an invoice through WAWF or an invoice was rejected, our experts can help.  However, it is important to note that given the costs, labor hours, and personnel involved (as well as the potential for some rejected invoices to take several hours to resolve), ReliAscent generally only helps businesses needing support with an invoice in excess of $10,000. See our WAWF support pricing below:


WAWF Invoice Support Pricing

•  A one-time retainer payment of $1,500 is required for your first invoice (remaining balance can be used for future invoices or other consulting services)

• Each subsequent invoice is billed at a starting price of $500 (price increases if more than 2.5 hours are required to resolve the issue and successfully submit your invoice)



Electronic systems such as the Wide Area Workflow (or WAWF system) are becoming more common but they can be difficult for the inexperienced to manage.  Our experts have extensive experience with each system and how to make it work for you to improve your cashflow--even if you are working with other systems such as ACM$ - Award Cash Management System (used by NSF), and PMS - Payment Management System (used by NIH).

ReliAscent has helped numerous small businesses recover tens and even hundreds of thousands of dollars (see recent case studies below): 


Case Study 1

A client came to ReliAscent needing our help with an issue in the WAWF system.  They had over $50,000 tied up in the WAWF system for over 6 months and could not figure out how to receive the payments due to them.  ReliAscent was able to step into the system and get the funds released to the client within 30 days. 

This is common. Billing issues with WAWF typically involve using the wrong Accounting Classification Number (ACRN) or Contract Line Item Number (CLIN) either in the input system or on the voucher. Since more contracts are incrementally funded, requests for payments can cross over funded ACRNs which complicates the billing process in WAWF.

Case Study 2

A client’s $54,000 voucher was rejected. ReliAscent determined that the contract was improperly configured to bill for work accomplished. ReliAscent quickly contacted the contracting officer who issued a contract modification that resolved the billing snafu.

It’s rare that a contract is not structured appropriately to bill against, but accidents do happen. ReliAscent can unravel the most confusing billing issue.

Case Study 3

The government was dragging its feet reviewing a draft SBIR final report and holding up the final $24,000 payment to a client. ReliAscent sent the client language from the Prompt Payment contract clause that appeared to hasten the government’s review cycle.