BBB: Beware of New QuickBooks Phishing Scam

To our Valued Clients and all Government Contractors & Grantees:

ReliAscent has learned of a new QuickBooks phishing scam, and we want QuickBooks users to beware of any email in your inbox that states:  “QuickBooks Support: Change Request”.

While it appears this email is coming from Intuit, it is really a phishing email that could result in damage to your computer.  The Better Business Bureau Northwest (BBB) has warned consumers of a phishing scam imitating Intuit’s QuickBooks accounting programs. The email comes with a subject line of “QuickBooks Support: Change Request”. The body of the email contains a link that invites you to cancel the request, which takes you to an external site and downloads malware on your computer.

Please be aware that this does not originate from Intuit, QuickBooks, or anyone with your best interest in mind.

If you do see this email, please delete it immediately or forward on to

On a more broad topic of spotting Phishing scams in the future, here are some standard procedures to follow before opening a suspicious email:

  • Check the email’s reply address. If it doesn’t come from an email address, its not from Intuit.  This holds true for most email addresses.
  • Check the destination of the link: if you hover over the link you can see where it is pointing to….but be careful, as these are often very close to the real thing.
  • Consider your interaction with the organization. If you did not initiate changes with Intuit, would they be sending you a cancel link?
  • Generic emails are typically fake emails. If you have not subscribed to emails from a company or you do not do business with them directly (i.e., you host your QuickBooks through the ReliAscent Cloud) you should not be getting emails from Intuit.
  • Company Logos do not ensure that the email is legit. Scammers can copy logos off websites and other official documents to make them appear more legitimate.
  • Ask ReliAscent. We have all been alerted and you normal accountant can help  you spot a fake email, especially from Intuit.

More information on the phishing scam can be found at the BBB’s link below: